General terms and conditions

The following describes our general terms and conditions. These terms and conditions govern all bookings made with us via our website, in our app or arranged by third parties.

1. Ordering

The number of persons, price, accommodation and other products and services to be provided by the hotel will be stated on the confirmation received by the guest after ordering.

2. Validity of the price agreement

The agreed prices are binding on both parties, however, the hotel reserves the right to adjust the prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the hotel's control.

3. Changes to orders and cancellations

3.1 ONLY 1 NIGHT STAY

Cancellation of guaranteed reservations must be made no later than 16:00 on the day before arrival date. If the guest does not show up, or if the guest cancels after 16:00 the day before, the first night of the stay will be charged.

3.2 MULTIPLE NIGHTS - WITH 1/2, 3/4 or 1/1 BOARD

Dalseter still do not charge a deposit in advance for bookings, but if one cancel close to arrival we will charge like this: 
(make sure you have a valid travel insurance before you travel)

WINTER:

• Cancellation up to 1 months before arrival: no cancellation fee

• Cancellation between 1 month and 2 weeks before arrival: the guest will be charged 50% of total amount.

• Cancellation later than 14 days before arrival : the guest will be charged 100% of total amount.

• No-show or shortened stay: the guest will be charged 100 % of total amount.

Small changes in number of persons and number of days can be done in agreement with the hotel close up to arrival date.

SUMMER and AUTUMN:

• Cancellation up to 8 days before arrival: no cancellation fee

• Cancellation later than 2 - 7 days before arrival : the guest will be charged 50% of total amount.

• No-show or shortened stay: the guest will be charged 100 % of total amount.

Small changes in number of persons and number of days can be done in agreement with the hotel close up to arrival date.

3.3 TRAVEL INSURANCE

The traveller/guests are all responsible themselves to have a valid travel insurance that will cover any expenses regarding cancellation, medical treatment or similar connected to their holiday and stay at Dalseter.

3.4 NON EATEN MEAL

Meals that are ordered according to meal plan for 1/1, 1/2 or 3/4 board are none refundable if not eaten.

3.5 18 YEARS AGE LIMIT

For guests who are not travelling with their parents, we have an 18 year age limit. The hotel reserves the right to cancel the booking if no valid ID can be produced.

4. PAYMENT

4.1 CARD / CASH / BANKTRANSFER

The hotel accepts payments from the following credit card companies: Visa, MasterCard, Maestro, Diners and Eurocard.
It is possible to pay for accomodation & meals by bank transfer in advance, the rest is then paid before departing the hotel.
Cash only valid for smaller amounts.

4.2 INVOICE POLICY

Invoicing must be agreed prior to the stay.  Invoice fee NOK 75,-

5. Check-in and check-out

Ordered hotel rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival. The check-out time is determined by the hotel, usually 11:00 on the departure date.

6. Liability in the event of damage

The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from negligent or irresponsible behaviour by guests.

We would remind you that Dalseter are a 100% non-smoking hotel. In case of infringement of this rule, the hotel will claim compensation for extra cleaning of the room. This compensation has been set at NOK 2000, and will be debited from the final bill of the guest indicated as being responsible for the room.

7. Force majeure

Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement without liability for compensation.

8. DOGS AND OTHER PETS

Dogs are allowed in some rooms, let us now prior to arrival if you want to bring a dog.
The cost is NOK 50,-per dog per night in addition.

9. VALUABLE GOODS

The hotel take no responsibility for loss of money, jewellery or other valuable goods unless it is in the hotels safe.  

10. Jurisdiction

All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved in accordance with Norwegian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.